lunar.clouds is NOT responsible for lost untracked mail!
As soon as the orders leave our hands, we do not have any further information about where the shipment is located, if you chose untracked shipping. In this case, please refrain from asking us where your mail is after you have received a shipment notification.
Please also note that the shipping might take several weeks, especially if you are located outside of Europe.
Please take into consideration that you might have to pay custom fees or similar. The customer alone is responsible for researching if any fees from their local provider may appear.
Lunar.clouds is not responsible for any fees that appear after shipping.
After your order is shipped, you will receive an Email. If you chose tracked shipping, the Email will contain your tracking number. If you need help with it, please reach out to us on instagram @lunar.cloudss, via Email @[email protected] or use the contact form on this website! We will gladly help as much as we can.